Escape dependencies, trauma, anxiety and depression
Effective Date: 15 August 2025
Hilltop Hypnotherapy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and protect your information.
1. Collection of Personal Information
We may collect the following types of personal information:
- Name, contact details (phone number, email, address)
- Date of birth
- Medical history or relevant health information you provide
- Payment details (if applicable)
- Any other information you choose to share during consultations or through our website.
- We collect personal information when you:
- Book an appointment (online, by phone, or in person)
- Contact us via phone, email, or our website
- Participate in consultations or therapy sessions
- Sign up for newsletters or updates.
2. Use of Personal Information
We use your personal information to:
- Provide hypnotherapy services
- Manage appointments and communications
- Process payments
- Respond to enquiries or feedback
- Send updates or information you have requested
- Meet our legal and regulatory obligations.
We will only use your information for the purpose for which it was collected, unless you consent otherwise or it is required or authorised by law.
3. Disclosure of Personal Information
We do not sell or trade your personal information.
We may disclose personal information to:
- Health professionals (with your consent)
- Service providers who assist in our business operations (e.g., booking systems, payment processors)
- Regulatory bodies where required by law.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored in:
- Secure paper files
- Password-protected electronic systems.
When no longer required, personal information is securely destroyed or de-identified.
5. Access and Correction
You have the right to request access to, or correction of, your personal information.
To do so, please contact us using the details below. We may require proof of identity before processing your request.
6. Website and Cookies
If you use our website, we may collect non-identifiable information such as browser type, pages viewed, and time spent on the site, to improve our services.
We may use cookies for website functionality — you can disable cookies in your browser settings.
7. Third-Party Links
Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us so we can address your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
9. Contact Us
Hilltop Hypnotherapy
Phone: 0409 701 303
Email: [email protected]
Location: Mulgoa, NSW, Australia
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website or upon request.
